Season 1 | Episode 18: Rien Thoma on the importance of formal Butler training and how his role has evolved to Estate Management

Today, I am talking with Rien, an experienced hands-on Estate Manager with a huge passion for formal service. He worked hard to build a career within the private sector, entering the industry with zero experience but with a recognised Butler qualification under his belt. He talks about how there is only so much you can learn on a course, however good the course, and that so much is learnt within your first role. He is a truly committed member of staff, always looking to upskill and bring more value to his Principal and the home. He is completely dedicated to his role and ensures his boss knows to call him 24/7, any day, any time should his services be needed.

This fantastic work ethic and devotion is why he has built such a successful career for himself.