Silver Swan is currently recruiting for a Client Liaison Specialist to work for our client – a Ferrari restoration specialist – based near Reading & Twyford, Berkshire. As a Client Liaison Specialist at this luxury automotive establishment, you will be the welcoming face of the organisation, responsible for providing exceptional service to valued clients and visitors. You will play a pivotal role in building and maintaining positive client relationships, creating a professional and warm atmosphere for visitors to their world-class Ferrari workshops, ensuring that each experience is both memorable and smooth-running. This dynamic role offers a blend of client engagement, event management, and office support in a high-end service environment with a passion for classic and high-end cars. If you are passionate about delivering exceptional service, maintaining a professional and warm presence, and have experience in luxury or high-end service environments, we invite you to apply to this exciting Client Liaison Specialist role.
Candidates MUST have the right to live and work in the UK. We do not offer visa sponsorship.
Responsibilities:
- Greet and care for clients and visitors, ensuring high levels of service
- Build and maintain positive relationships with clients, collaborating closely with the marketing team
- Cater your customer service to a range of clients; from the UHNW elite to casual Ferrari fanatics
- Assist with event management, including planning, coordination, and execution
- Some international travel involved, catering to client needs
- Manage and direct inbound calls, emails, and mail, offering information and addressing inquiries
- Arrange client visits, effectively managing and communicating schedules
- Support the workshop in liaising with clients to arrange appointments, collections, and deliveries for cars
- Provide general office support, including paperwork, data entry, and record-keeping
- Maintain the public areas of the house, ensuring cleanliness, organisation, and visual appeal
- Monitor and Restock office supplies and refreshments
- Assist in organising and hosting events, both on and offsite, managing logistics such as catering and decorations
Ideal Candidate:
- Proven experience as a receptionist, hostess, or similar front of house role, with a background in luxury or high-end service environments- chalet or yacht experience is highly desirable
- Exceptional customer service skills, radiating a warm and welcoming demeanour
- Professional appearance and demeanour at all times
- Strong initiative and emotional intelligence, with a client-centric approach
- Excellent verbal and written communication skills.
- Strong organisational skills, adept at multitasking, and meticulous attention to detail
- Ability to handle sensitive and confidential information with discretion
- Proficiency with computer software, including Microsoft 365
- Knowledge or interest in classic cars is a significant advantage
- Knowledge of the Italian language is beneficial but not essential
Package:
- £35,000 to £40,000 per annum, Full-Time, Permanent
- 20 days of paid holiday, in addition to statutory 8 bank holidays
- Statutory defined-contribution pension scheme
- Annual eye tests, contributions for glasses, and flu vaccine
- Options for continued professional development and training
- Office Amenities: Free tea, coffee, and healthy snack options
- Positive work environment
- Regular team social events, including a big summer party
Job Status: LIVE
Responsible Consultant: Laura Reeves
Laura Reeves